{"id":62334,"date":"2024-04-30T13:38:57","date_gmt":"2024-04-30T13:38:57","guid":{"rendered":"https:\/\/www.bonusfinder.com\/?page_id=62334"},"modified":"2024-09-18T13:24:28","modified_gmt":"2024-09-18T13:24:28","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.bonusfinder.com\/guide\/casino\/complaints","title":{"rendered":"Casino Complaints"},"content":{"rendered":"

How to File a Complaint Against an Online Casino<\/h2>\n
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  1. Raise the issue<\/strong> with the online casino<\/a> or sportsbook and save all details and documentary proof of their reply or lack of it. Preferably wait for a few days before going to the next step.<\/li>\n
  2. \nVisit the complaint resolution web page<\/strong> of the gambling regulator in your state as listed here:<\/p>\n

    –PA Online Casinos<\/a>: patron dispute form<\/a>
    \n –    Michigan Online Casinos<\/a>: Complaints and disputes page<\/a>
    \n –    WV Online Casinos<\/a>: Sports and iGaming Complaint form<\/a>
    \n –    NJ Online Casinos<\/a>: Division of Gaming Enforcement complaints FAQ page with dispute filing location<\/a><\/p>\n<\/li>\n

  3. Follow the instructions on the page<\/strong> to lodge your complaint. Some gambling regulators, such as those in Michigan and West Virginia, will require that you have raised a support ticket or used the casino’s dispute resolution process or online form first. Michigan Gaming Control Board (MGCB) requires that you wait for 10 days for response from the gambling company before raising the matter with them. <\/li>\n
  4. Provide all the details in the online form<\/strong> or in the email message. Include your name, address, phone number, email address, complaint type (casino or sportsbook), date of incident, name of casino or sportsbook operator and the issue you raise. Attach documentary proof of casino complaint where needed while reporting the site.<\/li>\n
  5. Give complete details of how the casino company has violated the acts and rules<\/strong>. For example, Michiganders will need to explain how the casino complaint involves a violation of the Lawful Internet Gaming Act, Lawful Sports Betting Act or related Administrative Rules. <\/li>\n<\/ol>\n

    \"Michigan<\/p>\n

    Can I Send an Online Casino Complaint Physically?<\/h2>\n

    Yes, you can send a filled form by post<\/strong>. Gambling authorities in different states allow citizens to send online casino complaints by physically filling the complaint form and sending it to the official address.<\/p>\n

    For example, you can access the Michigan physical complaint form at this link. Download the form, fill it, and send it to the following address: Michigan Gaming Control Board 3062 West Grand Blvd., Suite L-700 Detroit, MI 48202-6062 Telephone: (313) 456-4100 or email it to MGCB-IGaming-PatronDispute@michigan.gov.<\/p>\n

    To find the email address or postal address where you can raise a dispute against the casino or sports betting site, follow the instructions on the official regulator website. <\/p>\n

    How to File a Complaint Against a Tribal Casino<\/h2>\n

    You can raise a complaint with the Indian National Gaming Commission <\/a>(INGC).<\/p>\n

    The Commission, through its Compliance Division<\/strong>, “conducts routine site visits at tribal gaming facilities and performs audits to monitor compliance” with the Indian Gaming Regulatory Act (IGRA). <\/p>\n

    NIGC processes each complaint in the following ways:<\/p>\n